Regardless of the fact that the web hosting service offered by the different companies is virtually identical, each provider has got a personalized platform with its own tweaks and different ways to accomplish particular tasks. In this case, an exhaustive knowledge base would be astonishingly useful both for people with no practical experience and for technically experienced users who will eventually discover how specific tasks are accomplished, but will lose some time in the meantime. The objective of such a knowledge base is to help make the service fast and simple to use, saving users time and efforts. The consequence is more gratified customers, since they can effortlessly find the information they’re looking for, and much less work for the customer service team members, because usually the vast majority of the queries and issues that clients have got are already included in the knowledge base. Given that the articles themselves are well-written and cover more things, you’ll be able to discover more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Shared Web Hosting
Our shared web hosting packages come with a detailed knowledge base where you can find information on all the problems that you may confront and their solutions. You can learn how to set up and administer an electronic mailing list, how to use an .htaccess config file, or how to continue in case the settings of your mail client are accurate, but still you are unable to send email messages, for instance. We have done our utmost best to be as thorough as possible and to encompass all possible options so as to save you time and efforts and to supply you with different solutions for every single issue. The knowledge base comprises educative articles too – both general ones about the web hosting service as a whole, and more specific ones, which will help you get familiar with the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to particular features and functions in each Control Panel section, whereas if you want to see the whole list of articles, you can visit the Help section.