The presence of the customer and tech support that a shared web hosting company provides will tell you a lot for the services they supply as well. If you are allowed to use only e-mails or tickets, you have most probably discovered some reseller not the website hosting supplier. When this is the case, you may have to wait for a couple of days so as to get a problem resolved as the reseller may not be checking their communication regularly or they may have to consult with the actual website hosting company for extra assistance. If the provider provides you with different means of communication with quick response time that are available at any moment, they are most likely the top provider, not only a reseller. So you'll receive prompt assistance and top-notch support because they will have direct access to the servers where your account will be created. Regardless of the trouble - sales or technical, it's always much better to have the option to get hold of your website hosting company directly via your favourite way of communication.
24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of getting assistance in a timely manner, that's why our shared web hosting services include 24/7 tech support plus various means of contact. In case you don't have an account yet, you can call us or take advantage of our live chat and speak with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up purchasing a service which you cannot use. If you already have your account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it needs more analysis. Unlike the majority of providers that you can find today, we respond to all the tickets within 1 hour, so you will not have to wait for a whole day. Our support services are available twenty-four-seven, even during public holidays.
24/7 Customer Support in Dedicated Hosting
If you aquire a dedicated server through us, you'll be able to get in touch with us anytime using different channels and the maximum time that you will have to wait for a response is up to 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it's a weekend or a holiday and we can support you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a technical matter, you can open a support ticket through the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of common questions or you would like to learn more about our web hosting solutions before you order, you can use our live chat or you could call one of the local numbers that we have in several countries worldwide. In the event that you'd like to have assistance with third-party software that you are unable to set up or run effectively, you'll be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.