Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • All your help requests will be replied to in no more than 1 hour after the trouble ticket or e–mail is submitted. If your case requires further assistance from an admin, we’ll forward the ticket or the email to the person in charge and we will leave a comment to notify you that more time will be needed for arriving at the best solution. Furthermore if you order our Administration Services package, all of the tasks included there will be carried out whenever you wish.

  • Top quality support service

  • A First–Class Customer Service

  • We will be online for you 24x7x365 to respond to any queries that you may have related to our Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also need assistance with server management procedures, you can check out our Administration Services package, which includes backup disk space, weekly Operating System updates, server monitoring and restarting services, as well as software installation and problem troubleshooting procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have equipped the Control Panel with an extensive knowledge base, which offers in–depth explanations of all its features and functions. What’s more, we have made detailed video tutorials that will further reveal to you how to perform a specific action or solve a common problem. All the instructional articles and the tutorial videos are readily accessible from every Control Panel section through the Videos and Help buttons in the top right corner.